Back to Basics: Strategies & Techniques for Teaching Basic Digital Literacy to Underserved Populations

Many different underserved populations often don’t possess basic digital literacy skills necessary for 21st century work and life. How are libraries meeting those basic needs? What works and doesn't work? How do you identify patrons in need of remedial and basic computer skills training? How should differences in population be handled (Adult basic education, ESL learners, older adults etc)? Examples of successful programs, customization to fit specific populations' needs and funding strategies will be covered.