Virtual Reference Discussion Forum: What's Next for Virtual Reference

What technologies will increasingly have an effect on the way we design and deliver virtual reference services? How do the internet and mobile web allow librarians to provide services, anticipate needs and embed information resources beyond library walls? What does this mean for the future of reference services?

Courtney Young, Head Librarian at Penn State Greater Allegheny and member of the Penn State University Libraries Virtual Reference Services Team, will begin the discussion by forecasting how virtual reference services will collide and increasingly impact traditional reference services. We will then discuss Courtney's ideas and other emerging technologies for virtual reference.