Disney's Approach to Quality Service

Friday, June 22, 2012 - 8:30am to 3:30pm
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Castle A & B

Walt Disney’s edict was “Give the public everything you can give them.” Even today, everyone at Disney strives to exceed customer expectations every day. Uncover the secrets behind the Disney service culture. In this program you will examine the model for delivering world-class guest service and discover ways to create a consistent, successful environment for both employees and customers. You can then use these ideas to transform and improve your own library service.

Type of Library: 
LEARNRT members $295; Non-members $325
Last Updated: 
Tuesday, May 15, 2012 - 3:42pm PDT
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