18th Annual Reference Research Forum

When: 
Sunday, June 24, 2012 - 1:30pm to 3:30pm
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204A
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Description: 

The Reference Research Forum continues to be one of the most popular and valuable programs during the ALA Annual Conference, where attendees can learn about notable research projects conducted in the broad area of reference services such as user behavior, electronic services, reference effectiveness and assessment, and organizational structure and personnel.

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Cost: 
Included with conference registration
Session Materials: 
ALA-libanswersfinal.pptx - Uploaded by Susan Archambault (Jul 20, 2012 - 2.43 MB
Last Updated: 
Tuesday, May 15, 2012 - 3:42pm PDT
Attendees: 
125 people interested in attending (View all)

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Attached is the presentation "Apples and Oranges: Lessons From a Usability Study of Two Library FAQ Web Sites " by Susan Gardner Archambault and Kenneth Simon from the 18th Annual Reference Research Forum (ALA) in Anaheim, CA, June 2012.