Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us

When: 
Saturday, June 23, 2012 - 1:30pm to 3:30pm
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201D
Presenters: 
Speaker: Amanda Clay Powers, Mississippi State University Libraries
Speaker: Joseph Janes, University of Washington Information School
Speaker: Julie Strange
Speaker: Lorraine L. Richards, University of North Carolina
Speaker: Scott Collard, New York University
Description: 

Are virtual reference services worth the effort? The answer to that question is a definitive "yes," but how do we know? A panel of experts discusses ways to look at return-on-investment and evaluation of virtual reference (VR) services and various methods used to assess their effectiveness. Real-life examples of ways this has already been done will be presented as well. Panelists represent a cross-section of different libraries and each will share their unique perspective.

Meeting Type: 
Type of Library: 
Cost: 
Included with conference registration
Last Updated: 
Tuesday, May 15, 2012 - 3:42pm PDT
Attendees: 
224 people interested in attending (View all)

Comments

The members of the Virtual Reference Services Committee would once again like to thank our moderator, Dr. Joe Janes (Associate Dean, Information School, University of Washington, Seattle), and panelists:

  • Julie Strange, Maryland AskUsNow!
  • Scott Collard & Kara Whatley, New York University
  • Amanda Clay Powers, Mississippi State University Libraries

who made our sponsored program at ALA Annual 2012 in Anaheim (Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us) possible.

The event was attended by approximately 140+ people.

For those who would like to review the presentations, links are provided below as they become available: